Frequently Asked Questions

No, unfortunately we are not equipped to handle true emergencies or life-threatening situations. If your pet is having a true emergency, please contact your nearest emergency veterinary hospital ASAP!
For a list of emergency hospitals in your area please click HERE.

Right now, AnimALL Mobile Veterinary Service is fully equipped to handle wellness care, minor illnesses and injuries, and a wide range of diagnostic testing all from the comfort of your home. That includes:

🩺 Comprehensive physical exams

💉 Core and lifestyle-specific vaccinations

🔬 In-house and reference lab testing (bloodwork, fecal exams, urinalysis, cytology, and more)

🦷 Dental assessments

🧬 Chronic condition monitoring

🐾 Quality of life consultations

🌿 At-home hospice care

🌈 Gentle, compassionate in-home euthanasia

💊 Prescription medications and preventatives

📋 Health certificates and travel documentation

🔎 Behavior and nutrition consultations

📱 Telemedicine follow-ups (when appropriate with a VCPR)

For our patients needing additional or more advanced services, we will recommend a brick-and-mortar clinic in your area.

What’s on the horizon?

We’re thrilled to share that our mobile veterinary vehicle is coming soon! This next step will allow us to offer even more advanced care, including:

🔧 Minor and elective surgeries

🦴 Digital radiography (X-rays)

💧 IV fluid therapy

🧠 More complex diagnostics and treatment for advanced disease processes

As we grow, our mission stays the same: to make expert veterinary care more personalized, more comfortable, and more accessible for every pet, every family, every time.

At AnimALL Mobile Veterinary Service, we proudly care for the whole zoo, from the familiar to the feathered to the wonderfully unusual.

🐶 Dogs – From puppies to seniors, we tailor care to your pup’s lifestyle and life stage.

🐱 Cats – Feline-friendly handling and low-stress visits are our specialty.

🐰 Rabbits – We love bunnies and know how to handle their delicate systems and big personalities.

🦜 Birds – Parrots, cockatoos, canaries, and beyond, we understand avian anatomy and behavior.

🐹 Small mammals – Ferrets, guinea pigs, hamsters, rats, hedgehogs, and chinchillas are all welcome here.

🦎 Reptiles – Bearded dragons, geckos, tortoises, snakes (non-venomous) we’re fluent in scales and UVB.

🐸 Amphibians – With the right setup and hydration, we can safely assess frogs, newts, and more.

🐔 Backyard poultry – Yes, we see chickens! They’re smart, social, and deserve just as much care as any dog or cat.

If your pet doesn’t fit into a traditional box (literally or figuratively), chances are we’re the right vet for you. Don’t hesitate to ask, we’re always happy to chat about your unique companion.

AnimALL Mobile Veterinary Service proudly serves the heart of North Metro Atlanta with our $79 housecall fee. Our primary service area includes:

• Alpharetta
• Buford
• Cumming
• Duluth
• Dunwoody
• Johns Creek
• Lawrenceville
• Roswell
• Sandy Springs
• Suwanee
• And other surrounding North Metro Atlanta communities

If you’re just outside of this zone, don’t worry, we may still be able to come to you! Additional travel fees will apply based on distance, but we’ll always be upfront about costs before confirming your visit. Just reach out, and we’ll help determine if you’re within our extended coverage area.

Our goal is to bring high-quality, compassionate care to your doorstep, no matter which corner of North Atlanta you call home.

Absolutely! We provide both core vaccines (like rabies and distemper) and non-core options (such as Bordetella, Canine Influenza, or RHDV2 for rabbits), tailored to your pet’s lifestyle, risk factors, and species. No cookie-cutter protocols here, just thoughtful, individualized care.

Yes! Whether you're road-tripping across the U.S. or flying internationally, we can provide domestic and international health certificates. Just be sure to give us a heads-up in advance and do your research, international travel often comes with strict timelines and paperwork. Pricing varies by destination locations and requirements for travel. For more information on traveling with pets, please visit Travel With a Pet.

We understand that fear, pain, or past trauma can sometimes cause pets to act out. Our Fear Free approach gives us a strong foundation for working with anxious or reactive pets, but safety comes first, for everyone involved. If needed, we may recommend a pre-visit medication plan, behavior support, or a referral for more intensive care.

Please be honest and upfront about any behavioral conditions when setting your appointment so we may plan accordingly.

At least once a year for a comprehensive wellness exam. Senior pets, those with chronic conditions, or exotic species will need more frequent visits. Prevention is powerful, and regular checkups help us catch small issues before they become big ones.

Yes! Vaccines are the cornerstone of preventive care. Some are legally required (like rabies), while others protect against serious illnesses. During our wellness visit, we’ll discuss your pet’s needs and only recommend what’s truly necessary.

Yes! Microchipping is one of the simplest, most effective ways to ensure your pet finds their way back home if lost. We can place a microchip at any routine appointment, and we’ll even walk you through the registration process.

Telehealth visits are a great option for established clients who already have a valid Veterinary-Client-Patient Relationship (VCPR). This means your pet must have had a recent in-person exam with us, which legally allows us to offer medical guidance, prescribe medications, and provide ongoing care through virtual appointments.

To schedule a telehealth visit, you can request an appointment through our website, call, or email us directly. Once confirmed, we’ll send you a secure link for your virtual visit.

👉 What telehealth can be used for:

• Recheck exams and follow-ups
• Quality of life and hospice discussions
• Nutrition and diet consultations
• Exotic pet husbandry support
• Behavior conversations
• Medication adjustments or clarifications

⛔ What telehealth can’t do:

Telehealth cannot be used to establish a VCPR, diagnose new conditions in unfamiliar patients, or replace a hands-on physical exam when one is needed. In those cases, we’ll recommend an in-home visit instead.

💵 Cost and Billing:

Telehealth visits are $65 for a 30-minute session, which is due in full at the time of booking. If your appointment goes beyond 30 minutes, we bill in 10-minute increments for any additional time.

Booking is simple. You can schedule directly through our website, give us a call, or send an email. We’re here to make the process as seamless as the visit itself. When booking online, you’re submitting a request for a preferred time frame, not securing an appointment outright. We’ll follow up shortly after to confirm availability and finalize details.

We reserve dedicated time and travel for each visit; the $100 deposit helps ensure that our schedule remains available for the pets who need us most. We’re a concierge-style, one-doctor practice, so every appointment is carefully planned with intention and flexibility.

Think of it as holding your spot in line for personalized, door-to-door veterinary care and making sure we can show up fully prepared for you and your pet.

The deposit goes directly toward your final bill, it’s not an extra fee.

Expect a calm, unrushed, and collaborative experience. We’ll meet your pet in their comfort zone, perform a thorough exam, discuss your questions, and craft a care plan that fits your lifestyle. No waiting rooms, no stress, just real, relationship-based medicine.

Initial appointments are scheduled for 60 minutes in order to spend time with your pet and your family. Subsequent appointments are generally 30-60 minutes long, depending on the nature of what your pet may need.

Yes, we do ask that a responsible adult (18+) be present during the visit. Your insights are invaluable, and your pet will feel more at ease with you nearby.

We’ll send you a quick checklist in advance, but in general:

• Choose a quiet, well-lit space
• Secure your pet in the home
• Have any medical records handy
• Let us know about any concerns you want to discuss

We’ll handle the rest!

You’ll receive a window of arrival when your appointment is confirmed. Because we're on the road, traffic and earlier appointments can affect exact timing, but we’ll keep you updated every step of the way.

We get it life happens. We do ask for at least 48 hours’ notice for cancellations to avoid a fee, as we reserve time specifically for you and your pet. Deposits are non-refundable if the appointment is canceled within 48 hours of your scheduled visit. Cancellations made with more than 48 hours’ notice will receive a full refund of the deposit.

We understand that life happens, but this policy allows us to continue providing flexible, high-touch veterinary care to every family on our route.

Easy! Just reach out via phone, email, your pet portal or through our website, and we’ll help you find a new time that works for everyone.

We’re transparent about pricing and happy to provide treatment plans ahead of time. Our house call fee that is applied to every home visit starts at $79. Additionally, an exam fee of $75-85 will be charged as well as costs for additional services, diagnostics and treatments that will be recommended.

We accept all major forms of credit and debit cards.

Payment is collected at the conclusion of your visit, once we’ve walked you through your pet’s care plan and answered any final questions.

Yes! While we don’t bill insurance directly, we provide detailed invoices that you can easily submit to your provider for reimbursement. We’re happy to walk you through how to do it if you're new to the process.

We partner with a third-party pharmacy to ensure you have convenient access to any medication your pet needs. You can order your pet’s prescriptions right here on the website and have them delivered directly to your home.

We make it easy. Just send us a quick request via email or through your client portal, and we’ll send over your records promptly in digital format.

For more information about our Privacy Policy, please click the link below.  
Privacy Policy

We’re transparent about pricing and happy to provide treatment plans ahead of time. Our house call fee that is applied to every home